Player Operations Specialist

3 days ago

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Latent Markets

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Latent Markets is an electronic trading and market-making company specializing in digital assets. The company provides liquidity to financial markets through algorithmic trading and advanced technology solutions. Their expertise in trading and technology enables them to support and enhance the functionality of financial markets.

2 - 10 employees

Founded 2021

💸 Finance

💳 Fintech

📋 Description

• Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data. • Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers. • Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks. • Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines. • Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies. • Assisting other departments with payment-related queries and investigating any discrepancies in the system. • Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance. • Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases. • Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.

🎯 Requirements

• Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role • Bachelor's degree in any course or at least 2 years in college. • Preferably with experience dealing with USA/European Gaming accounts. • Can communicate in written and spoken English in a business environment. • Ability to multi-task, prioritize, and manage time effectively without micro-management. • Has interpersonal, communication and presentation skills. • Has problem-solving and decision-making abilities. • Has analytical skills and must be keen to details. • Has the ability to cope under pressure. • Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems • Has commercial awareness and the ability to understand broad business issues. • Willingness to work outside on a shifting schedule/weekend/holidays • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection

🏖️ Benefits

• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career