WNS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics
Assistant Manager - Operations
3 days ago
WNS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics
📋 Description
• Lead a team of Senior Associates to create a customer centric and high performance culture • Engage and support staff to achieve all KPI’s • Ensure successful delivery of any project, programme or activity by engaging with stakeholders • Practice due diligence when interpreting and reporting of data
🎯 Requirements
• Grade 12 • Tertiary qualification in management or relevant proven contact center experience • 2 years’ experience working within a contact center • Managing scale of 12-14 • More than 2 years’ experience working within the BPO sector • More than 2 years’ experience working in a management role • Experience managing Omni-channel customer operations • HR Process Knowledge • Stakeholder Management • Report writing • Sound working knowledge of the latest Microsoft packages
🏖️ Benefits
• Professional development opportunities • Coaching and mentoring • Structured career path
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