Implementation Specialist

3 days ago

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Description

• Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date • Serve as a liaison between the Implementation Specialist team and other teams within the Website Development department • Explain and educate the customer on website standards and best practices • Manage several customer projects at any given time and serve as a point of contact for your customers throughout the development of their website • Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team • Coordinate with the development team to deliver a quality product to the customer • Perform small updates to customer websites. Send larger updates to our Builders and Graphic Designers for completion. • Work with your customers to assist with getting their site live on their chosen domain. This will include purchasing and transferring domains as well as editing DNS record.

Requirements

• Interest in working directly with customers • Strong customer service skills • Strong communication skills, both written and spoken • Proficiency with Microsoft Word, Outlook, Excel, etc. • Working knowledge of Web site analytics • Basic knowledge of website trends and best practices • Time management, prioritization, and multi-tasking skills • Ability to work in conjunction with other internal departments to achieve goals • Must be comfortable keeping the client within specifications for the product • Interest in Web Design, Web Development, Graphic Design or Project Management • Domain/DNS knowledge • Basic knowledge of HTLM and using a CMS • Knowledge of SEO best practices • Basic project management skills • Web design background