Client Implementation Specialist

October 18

Apply Now

Receive Emails with Similar Jobs

Millenilink

WebsiteLinkedInAll Job Openings

IT Staffing • Contract Recruiting • Permanent Recruiting • Career Development • Digital Solutions Services

2 - 10

Description

• Create servers for new clients in DataTrak Map and upload contracts to DataTrak • Turn on webservices for clients, working with 3rd party services as needed • Conduct testing on club mergers and data sweeps • Field escalated technical support request from in-house employees and field employees • Execute any escalation processes, document and communicate appropriately • Use product knowledge and troubleshooting skills to resolve issues • Communicate effectively with external and internal customers to establish service level expectations • Take the lead on assigned Project Development Support (PDS) projects • Document and communicate feedback with PDS and Software Development (SD) teams • Keep client updated on product support issues and potential enhancements • Build and maintain client relations • Provide training to existing clients on DataTrak changes • Stay Current and knowledgeable on all ABC products • Attend scheduled training sessions • Participate in department scrum meetings • Contribute to product development discussions • Perform other duties as assigned by manager or management • Regular and reliable attendance required

Requirements

• 3+ years DataTrak experience (preferred but not required) • Strongly developed analytical and troubleshooting skills • Strong project management skills • Knowledge of iSeries i740, Act, Microsoft Word, Outlook, SharePoint and Excel, Adobe InDesign, Adobe PageMaker, Adobe Acrobat, and Adobe Photoshop (preferred but not required) • Knowledge of high-end Microsoft Windows based server platforms (Windows 2000/2003/XP/Vista/Windows7) and Microsoft SQL Server • An understanding of managed networks and network storage devices • Knowledge of Microsoft office products and data management software (Paradox, Aphelion, Pervasive, Sybase, Oracle, MS Access, TechNet and Datatrak). (preferred but not required) • Must be dedicated to being available on call as needed. • Must be customer focused and service oriented • Must be able to organize, prioritize, multi-task and complete work with multiple deadlines • Professional phone skills • Excellent communication skills • Must have technical writing skills • Must be able to work effectively under frequent interruptions and changing requirements • Must be able to travel for organizational team events • Flexibility & Adaptability – Ability to changes priorities quickly and often. • Bachelor’s Degree or work experience equivalent • Computer support experience; knowledge of programming. • Experience in X-planner, Footprints, Mercury, SharePoint and InfoPath is a plus

Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! • Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement • Discounts – access to discounts with our partners, such as Dell, Microsoft & many more. • Medical/Dental/Vision coverage • EAP – we get you help when you need it. Period. • Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 • And more! – so many benefits we couldn’t even fit them all here!