Customer Success Manager

February 14

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Logo of Leafworks - Zendesk's DACH Partner of the year

Leafworks - Zendesk's DACH Partner of the year

Leafworks is a young and rapidly growing consulting company.

11 - 50 employees

💰 $1M Series A on 2020-02

📋 Description

• Zentraler Ansprechpartner für Bestandskunden. • Sicherstellung der Kundenzufriedenheit und Nutzung des Software-Systems. • Beratung und Lösungsvorschläge aus dem Partner-Ecosystem. • Aufbau und Pflege langfristiger Kundenbeziehungen. • Planung und Durchführung von Webinaren. • Unterstützen der Kunden bei Anpassungen ihrer Zendeskinstanz. • Enge Zusammenarbeit mit dem Sales- und Consulting-Team für Upselling.

🎯 Requirements

• Mehrjährige Erfahrung als Customer Success Manager, Account Manager oder in ähnlicher Position im SaaS-Bereich. • Erfahrung im Software-Lizenzvertrieb und Individualsoftware. • Technisches Verständnis von CRM-Systemen wie Zendesk, Freshdesk, HubSpot. • Expertise in SaaS-Lösungen und Implementierungsprozesse. • Kenntnisse in Datenanalyse und Interpretation. • Fließende Deutsch- und Englischkenntnisse in Wort und Schrift.

🏖️ Benefits

• Flexibles Arbeiten, selbst einteilen der Arbeitszeit. • 100% Remote • Equipment wird bereitgestellt. • Weiterbildungsmöglichkeiten stehen offen. • Teamevents und Co-Working Tage in Deutschland und Ausland. • Vertrauensbasierte Zusammenarbeit.

Apply Now

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