VP User Engagement

3 days ago

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League

WebsiteLinkedInAll Job Openings

Insurance • Health Benefits • Employee Health Benefits • HR • Mobile App

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Description

• Build and lead a high-performing team of user engagement analysts and health informatics specialists. • Develop and implement comprehensive strategies to increase user engagement, satisfaction, and long-term retention while driving positive health outcomes. • Partner closely with leaders in product, design, and health solutions to ensure alignment on user engagement goals and integrate user-centric insights into product and service offerings. • Act as a thought leader and change agent within League, influencing key stakeholders across the organization and in client-facing environments to ensure the user engagement vision is prioritized and executed effectively. • Lead efforts to introduce innovative user engagement methodologies, including leveraging new technologies and analytics. • Lead and participate in client-facing conversations, effectively presenting user engagement strategies and outcomes while ensuring alignment with client needs and expectations. • Define key performance indicators (KPIs) for user engagement and health outcomes. Regularly track, analyze, and report on engagement metrics to continuously refine and improve strategies.

Requirements

• Proven leadership experience in user engagement, with a track record of engagement success as well as building and scaling high-performing teams. • Exceptional creativity and a willingness to experiment with innovative strategies to drive user engagement and health outcomes. • Strong stakeholder management skills, with the ability to influence and build relationships across teams and with external clients. • Experience working in fast-paced, high-growth environments where quick decision-making and execution are critical. • Comfortable leading both high-level strategy and day-to-day operations while maintaining a learner mentality and willingness to adapt based on insights and feedback. • Excellent communication and presentation skills, with a knack for storytelling and engaging clients and internal stakeholders alike. • A plus, but not required, an understanding of health systems and health informatics.