Customer Support Specialist
17 hours ago
Description
• Provide top-tier customer support via email and phone. • Resolve email support tickets and handle first-line phone support. • Learn the company's software and train different stakeholders. • Collaborate with the team to address complex customer issues and escalate when necessary. • Manage and resolve support tickets on time. • Deliver a high level of professionalism and customer-focused communication.
Requirements
• 1-2 years of experience in similar customer support roles. • Experience with email and phone support. • Experience managing support tickets and communicating clearly with clients. • Adaptability to learn and teach the company’s software. • Fast learner and teachable, with the ability to absorb and relay information effectively. • A customer-first mentality, with the ability to handle queries with empathy and professionalism. • Excellent communication skills, both written and verbal. • Flexibility to accept change and handle multiple priorities. • Logistics background or previous experience in software companies is a plus but not required.
Benefits
• Professional development opportunities with international customers. • Collaborative work environment. • Career path and mentorship programs.
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