Clinical Operations Advisor - iQueue for Inpatient Flow

August 14

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LeanTaaS

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Better Healthcare Through Math

lower wait times • nurse & patient satisfaction • predictive modeling • data science • patient access

201 - 500

💰 $130M Series D on 2020-12

Description

• Drive operational improvement at our customers through our products (Patient Throughput, Clinical Staffing, or both) - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work with product managers, engineering, marketing and sales to ensure that our products are making our customers successful • Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms) and coordinate required security and other audits • Independently manage customer implementations, take ownership of the accounts after a sales close and make sure that the product is configured correctly. This is an analytically intense process involving receiving accurate data and ensuring key users are identified and accounts are all provisioned • Establish and maintain strong relationships with key customer contacts • Monitor customer operations and operational outcomes (using internal dashboards and customer calls), ensure that the product is working well at customer sites, and proactively solve problems • Help refine vision and strategy, continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap • Educate many functional groups about customer successes and pain points • Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert • Travel for up to 50% of the time

Requirements

• Healthcare background in operations management or patient flow - a must! • Experience in Patient Throughput, Clinical Staffing, or both • A Bachelor's degree or equivalent years of related experience • 3+ years of professional work experience • Experience working on healthcare products / working with hospitals • Excellent communication and organizational skills • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful • Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA • Willing and able to travel to our customers' sites

Benefits

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs