Customer Success Associate

2 days ago

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Logo of Leap Tools

Leap Tools

augmented reality β€’ machine vision β€’ technology β€’ visualization β€’ Javascript

51 - 200

Description

β€’ Manage the post-onboarding customer lifecycle for a book of SMB customers β€’ Responsible for key metrics such as Customer Health, Retention, and Expansion β€’ Become a trusted partner to your customers to understand their needs and help achieve their goals β€’ Engage and share learnings across the Customer Success team β€’ Serve as a key voice of customers with internal teams β€’ Partner with other teams to drive best-in-class customer experiences β€’ Maintain impeccable records in Customer Success software β€’ Actively engage with customers to assess priorities and identify opportunities β€’ Document requests and issues as well as identify areas for improvement

Requirements

β€’ At least 1-2 years of experience in a Customer Success or Account Management role β€’ Direct experience managing a book of business β€’ Familiar with and prioritize technically complex processes and tasks β€’ Professional and comfortable engaging C-suite executives β€’ Manage tight deadlines β€’ Comfortable using Google Workspace and Salesforce β€’ Excellent communication skills, both written and verbal β€’ Well-organized and able to manage multiple competing priorities at all times β€’ Experience in SaaS is an asset β€’ Native English language proficiency β€’ Bonus: Fluency in a second language

Benefits

β€’ Work anywhere in the world for up to 3 months! β€’ Parental leave program β€’ Work-from-home stipend β€’ Birthday (and company birthday) is a day off!

Apply Now

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