Leap Tools
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
augmented reality • machine vision • technology • visualization • Javascript
Director, Customer Success
4 days ago
Leap Tools
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
augmented reality • machine vision • technology • visualization • Javascript
📋 Description
• Lead, mentor, and manage a high performing customer success team • Monitor key performance indicators (KPIs) and customer success metrics, drawing meaningful insights to guide the department’s overarching strategy • Focus on delivering an exceptional customer experience, ensuring consistent and high quality interactions at every touch point • Maintain and grow relationships with key accounts, acting as the primary point of contact for escalations and strategic discussions • Collaborate with key stakeholders in sales and marketing to coordinate efforts that drive revenue growth • Drive continuous improvement and optimization of customer success processes, including onboarding, account reviews, and ongoing account management • Foster a customer-first culture within the team, providing guidance, coaching, and support as needed • Work with product teams to relay customer feedback and advocate for product improvements
🎯 Requirements
• Experience leading a high performing customer success team at a high-growth B2B tech company • Experience scaling customer success teams and processes in a rapidly growing SaaS organization • Ability to think both big-picture strategy and ensure the delivery of concrete tactics • Excellent interpersonal, communication, and leadership skills • Strong business acumen and ability to align customer outcomes with company objectives • Strong problem-solving abilities and the ability to manage complex client relationships • Ability to influence senior stakeholders and cross-functional teams
🏖️ Benefits
• Work anywhere in the world for up to 3 months! • Parental leave program • Work-from-home stipend • Birthday (and company birthday) is a day off!
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