Customer Support Supervisor

March 7

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+9 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Legacy Groupe

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Legacy Groupe is a Swiss company based in Lausanne, the world's Olympic Capital. They are contracted by leading event organizations to design, acquire, and deliver sophisticated technology management solutions for sports events. With a focus on cultivating a sustainable organizational culture, they provide consultancy services to help organizations build high-performance teams and share their 30 years of industry expertise. Legacy Groupe is dedicated to ensuring timely and effective delivery of services in the high-stakes environment of sports events.

11 - 50 employees

⚽ Sports

📋 Description

• Legacy.com is the global leader in online memorial tributes. • The Team Supervisor coordinates daily team affairs, handles training and onboarding. • Supports customer communications, resolves issues, and explains features.

🎯 Requirements

• College degree or equivalent professional experience. • 1-2 years of experience in a Team Lead/Supervisory call center/customer service environment. • Proficiency with Intercom or similar customer service platform. • Strong analytical and problem-solving skills, with the ability to identify trends and provide actionable insights. • Excellent communication skills, both written and verbal, to deliver feedback and facilitate training. • Detail-oriented with strong organizational abilities to manage multiple priorities. • Advanced proficiency in reporting and analysis tools such as Excel, Google Sheets, or similar platforms. • Familiarity with quality assurance frameworks and customer service best practices.

🏖️ Benefits

• Medical, Dental and Vision Insurance • Health Savings Accounts and Flexible Spending account options with generous employer contribution (based on plan selection) • Basic Life and Supplemental Life insurance • Disability Insurance • Voluntary Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness) • Flexible Paid Time Off • 401k plan with discretionary employer match • Paid Medical and Parental Leave • Beautiful, modern office with fully stocked kitchen and weekly catered lunch