Customer Success Manager

September 19

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Description

•Help customers harness Intelligent Automation to improve workforce management •Build trusted relationships with key customer contacts to ensure solutions deliver value •Drive growth by identifying expansion opportunities within accounts •Own the full renewal lifecycle and inform product roadmap with key insights •Excel with a customer-centric mindset balancing empathy, rigor, creativity, and strategic thinking

Requirements

•5 years experience in customer-facing support or success roles •Should be based on East Coast •History of managing complex accounts with multiple stakeholder points of contact, with high customer satisfaction •Experience motivating customers through a process or organizational change to desired outcomes •Experience analyzing data and synthesizing it into data-driven stories and presentations; experimental design experience is a plus •Understand the workforce management (WFM) ecosystem in retail (2+ years exposure); ideally direct exposure to WFM SaaS software •Ability to present and position complex products persuasively, especially when engaging with executives •A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality •You are a true team player •Natural relationship-builder who brings structure and best practices to complex customer environments •Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities •Passion for AI and interest in responsible development of advanced systems

Benefits

•$0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment •401k plan •Unlimited Paid Time Off and Paid Holidays •Parental Leave •Equity •Monthly Wellness Reimbursement •Monthly Lunch on Legion