Bilingual FHA Mortgage Originator - Customer Service

September 15

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Leidos

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10,000+

Description

• Leidos is seeking full-time Bilingual FHA Customer Service Specialists with Mortgage Origination experience to join our Contact Center. • Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. • Provide excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures. • Use your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client’s requests. • Follow standard operating procedures for various topics, systems, and contact channels. • Document all of your contacts in a database. • Keep up to date on FHA mortgage processes and procedures.

Requirements

• High School diploma or General Educational Development (GED) certificate • Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer) • Minimum of 1 year of contact center experience or telephone customer service experience • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation. • Ability to work an 8-hour shift, Monday through Friday between 8 am to 8 pm ET, based on business needs • FHA Experience • Bilingual (Spanish & English), verbal and written. • A minimum of 25 mbps download and 10 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only). • Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection. • You must agree to Leidos’ Telework Agreement which includes a home work area that is free of all distractions, allowing your full undivided attention to our customers.

Benefits

• Access to benefits on day one including medical and dental insurance • 401K, Life, AD&D, Voluntary Disability plans • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year • Ten paid holidays per year • Ongoing training to support your success • Tuition reimbursement based on Leidos policy • Voluntary overtime may be available based on business needs • Discounted Leidos stock purchase and other Employee Discounts