Technical Support Specialist

4 days ago

Apply Now

Receive Emails with Similar Jobs

Leidos

WebsiteLinkedInAll Job Openings

Defense • Intel • Sensors • Health Systems • Enterprise IT

10,000+

Description

• Primary Interface to Product Support • Escalation path from Field Service • Supports products in the Americas (North, Central and South America along with the Caribbean) • Second Level of Technical Support when US Senior FST Resources are exhausted • Provides Telephone & E-mail Technical Support to our internal and external customers. • Guides and Mentors Senior FSTs within the Americas to include OJT Sessions • Support Field Service Teams to help achieve SLA Requirements • Help drive continuous improvements to optimize system performance • Responsible for Critical Part reviews and approvals for spare part orders from Field Service. • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or factory locations. • Performs Site/System Audits for Direct and CDR Locations within the Americas • Proactively provide inputs to Product Support for Documentation Updates and Equipment improvements. • Assesses Product/Equipment performance based on advanced diagnostic techniques, experience & support data. • Properly documents all troubleshooting recommendations/actions in our CRM System in a timely basis. • Ensures that tools and test equipment are properly maintained and calibrated. • Maintains clear and concise business communication proficiency, both oral and written. • Travel, overtime and work hours other than Monday-Friday are required. • Must be able to be a part of an On Call Support Rotation for after hours, weekend and holidays. • Work well with peers from various backgrounds to build effective work relationships. • May provide Operator and Technical Training to internal and external customers as required. • May travel to customer sites to resolve escalated technical issues up to 50% of the time.

Requirements

• Current U.S. Citizen with valid U.S. Passport in hand by hire date. • AS degree or graduate of technical school or military training in electronics field or equivalent experience • 4+ years’ experience in field service environments • Must pass criminal background check, drug test and extensive credit check. • Physically able to get in narrow spaces, climb ladders / stairs, and carry 50+ lbs. without assistance. • Must have a valid U.S. Driver’s License with Real ID. • Excellent customer service skills required. • Computer networking knowledge. • Employment dependent on TSA eQIP Clearance and able to maintain this clearance while employed at Leidos. • Working knowledge of Trace ETD technology • Working knowledge of X-ray and/or CT technologies

Benefits

• Competitive compensation • Health and Wellness programs • Income Protection • Paid Leave • Retirement