Customer Operations Analyst

2 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🦬 Montana – Remote 🌶️ New Mexico – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Lemonade

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Lemonade is an innovative insurance company that offers renters, homeowners, car, pet, and life insurance with a focus on simplicity, affordability, and speed. It has disrupted the traditional insurance model by using technology and artificial intelligence to streamline the insurance process and provide an exceptional customer experience. Lemonade emphasizes transparency and social impact by operating as a Public Benefit Corporation and B-Corp, and it aims to give back profits to causes chosen by its customers. The company is publicly traded on the New York Stock Exchange under the ticker symbol LMND and is highly rated by users and rating platforms for its customer-centered approach.

insurance • Technology • Behavioral Economics • User Experience • Artificial Intelligence

1001 - 5000 employees

Founded 2015

🤖 Artificial Intelligence

🌍 Social Impact

📋 Description

• Conduct sophisticated data analysis and visualization, transforming raw data into actionable insights • Effectively distill and communicate complex information to a wide audience on a regular basis • Assist in the formulation, quantification, and tracking of Customer Operations metrics • Effectively project manage cross-functional key initiatives, and communicate clearly through effective presentations and organized tracking systems • Work with partners from Product, Business Operations, Claims Experience, Customer Experience, and Underwriting • Become an expert in the Customer Operations organization

🎯 Requirements

• 1+ years of experience in a similar role • Advanced data analytics skills • Comfort with ambiguity and willingness to dive into complex, unfamiliar problems • Ability to understand database infrastructures • Experience in the insurance industry, a plus • Familiarity with Looker or other BI Tools (Tableau, PowerBI, etc), a plus • Demonstrated SQL experience, a plus • Exceptional problem-solving, communication, and collaboration skills • Ability to work remotely • Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

🏖️ Benefits

• equity in the form of RSUs • access to healthcare benefits • 401(k) plan with company match • robust PTO • parental leave • more.