First Advantage
First Advantage (Nasdaq: FA) delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance.
Background Screening • Residential Screening • Investigative Research
1001 - 5000 employees
Operations Analyst - Voice
March 20
First Advantage
First Advantage (Nasdaq: FA) delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance.
Background Screening • Residential Screening • Investigative Research
1001 - 5000 employees
📋 Description
• Seeking applicants who have a passion for delighting customers • Comfortable bridging a role where you are communicating directly with a customer • Must love solving problems and building rapport with customers • Good with processes that are not always driven by a SOP • Loves working in a fast paced and entrepreneurial environment • Responsible for managing inbound candidate phone calls and emails • Conduct client needs analysis presentations as requested • Assists with training of new employees.
🎯 Requirements
• Minimum UG required • 1.5 yrs of experience in an International BPO/KPO or similar role • Must be able to analyze a situation and respond quickly in a courteous and professional manner • Must have excellent written & verbal communication skills • Capable of handling a large number of calls and e-mails • An individual who does well under pressure with time-sensitive projects • Good interpersonal skills and critical thinking • Ability to handle escalated issues in a timely and professional manner and remain calm.
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