Technical Account Manager

February 28

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Logo of Level AI

Level AI

Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.

51 - 200 employees

πŸ€– Artificial Intelligence

☁️ SaaS

🏒 Enterprise

πŸ’° $20M Series B on 2022-03

πŸ“‹ Description

β€’ Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. β€’ Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. β€’ Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. β€’ By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. β€’ Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

🎯 Requirements

β€’ 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS environment. β€’ Strong understanding of AI, NLP, and cloud-based SaaS solutions. β€’ Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences. β€’ Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams. β€’ Experience managing enterprise customer accounts and driving adoption of technical solutions. β€’ Impeccable character attributes including drive, curiosity, problem solving, and teamwork.

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🟑 Mid-level

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πŸ§‘β€πŸ”§ Technical Account Manager

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