Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.
51 - 200 employees
π€ Artificial Intelligence
βοΈ SaaS
π’ Enterprise
π° $20M Series B on 2022-03
February 28
πΊπΈ United States β Remote
β° Full Time
π‘ Mid-level
π Senior
π§βπ§ Technical Account Manager
π¦ H1B Visa Sponsor
Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.
51 - 200 employees
π€ Artificial Intelligence
βοΈ SaaS
π’ Enterprise
π° $20M Series B on 2022-03
β’ Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. β’ Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. β’ Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. β’ By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. β’ Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
β’ 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS environment. β’ Strong understanding of AI, NLP, and cloud-based SaaS solutions. β’ Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences. β’ Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams. β’ Experience managing enterprise customer accounts and driving adoption of technical solutions. β’ Impeccable character attributes including drive, curiosity, problem solving, and teamwork.
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