Senior WordPress Technical Support Engineer

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LevelUp - WordPress Technical Support & Outsourcing

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wordpress • customer support • technical support • customer service • outsourcing

51 - 200

Description

• Provides WordPress technical support for vendors, agencies, and website owners. • Diagnoses and troubleshoots customer issues and offers solutions. • Creates detailed bug reports for developers. • Guides customers in using specific products. • Keeps up-to-date with changes in the WordPress ecosystem. • Shares knowledge with team members.

Requirements

• 3+ years of hands-on experience with WordPress. • Proficient in HTML and CSS. • Basic knowledge of JavaScript/jQuery with troubleshooting skills. • Familiar with PHP and WordPress coding. • Experience with WordPress plugins, performance optimization, and security practices. • Excellent English communication skills. • Experience in technical/customer support is a plus. • A proactive and supportive team player.

Benefits

• Fully remote position with a standard 40-hour fixed-schedule work week. • Flexibility in work schedule, often afternoons or nights. • Company culture focuses on team members' well-being and work-life balance. • Respectful work environment.