Customer Service - Cantonese Speaking
February 12
📋 Description
• Responds to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner • Provides customer support to wholesalers and/or distributors who purchase client products including ordering and logistics • Answers general inquiries from consumers and/or health care providers • Works with third-party vendors to provide wholesale/distribution support to requesters • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs) • Responsible for documentation of case notes in customer relationship management system (CRM)
🎯 Requirements
• Preference for individuals who have minimum 2 years of experience supporting pharma/biotech call centers • Prior experience with vaccine products in a Pharma/Biotech call center preferred • Previous contact center experience is an asset • Strong proficiency with English and Cantonese (listening, speaking, writing, reading)
🏖️ Benefits
• competitive salary (real) • internet allowance • private health insurance
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