German Customer Support Specialist
April 1
📋 Description
• Support customer inquiries for a leading Pharma company • Deliver optimized customer service experiences • Identify and triage medical inquiries to the right department • Respond to Adverse Events and Product Quality Complaints • Document all interactions in the CRM system • Assist with temperature excursion inquiries • Provide assistance navigating commercial tools and sites • Work professionally with patients and healthcare providers
🎯 Requirements
• Fluent in English and German • Based in Portugal with fully legal and valid documentation to work in the country • Experience in Customer Service or related fields • Flexibility to have the training in different hours due to time zone differences • Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience • Preference for individuals who have a minimum of 2 years of experience supporting pharma/biotech call centers and/or experience in medical or commercial settings • Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset • Prior experience with vaccine products in a Pharma/Biotech call center preferred • Previous contact center experience is an asset • Strong proficiency with spoken and written English and German as well as excellent written and verbal communication skills • Experience with Amazon Web Services (AWS) Connect & Salesforce Health/Service Cloud is preferred • Knowledge of Operating systems: Windows through the current version and Microsoft Office tools • Comfortable with PC Hardware environment: Laptops, Desktop and Printers • Experience with contact center telephony, email, and chat tool is preferred • Knowledge of using client relationship management systems is preferred
🏖️ Benefits
• Private health insurance • monthly internet allowance
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