Client Service Representative

2 days ago

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LinenMaster

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

☁️ SaaS

🏢 Enterprise

🤝 B2B

Description

• The primary responsibility of a Client Service Representative (CSR) is to diagnose and resolve client issues as they pertain to the entirety of LinenMaster’s product offerings. • CSRs typically work with customers from a remote environment but may travel for client on-site visits or tradeshows. • CSRs are critical thinkers and problem solvers. • This role also requires the ability to work well with others and a passion for customer service. • CSRs work within a team of other analysts under the supervision of the Help Desk Manager.

Requirements

• Associates degree from an accredited college or university, or equivalent experience. • 3+ years overall combined experience in software support and customer service. • Excellent written and verbal communication skills. • Laundry industry and/or cloud-based software experience preferred. • Proficiency in standard business and software, including Office products and Salesforce. • Be an exceptional team player with all LinenMaster staff. • Intrinsic motivation to maintain superior client experiences. • Adherence to company Information Security Policies. • Available to travel to occasional on-site projects. • Ability to operate telephone switchboard to answer, screen, route calls, and relay messages; multiple lines.

Benefits

• Innovative Environment: Join a dynamic team of talented individuals who thrive on innovation and creativity. • Cutting-Edge Technology: Work with the latest tools and technologies in the industry. • Impactful Projects: Make a meaningful impact with your work. • Collaborative Culture: Collaboration is at the heart of everything we do. • Professional Growth: We believe in investing in our people. • Diverse and Inclusive Community: We celebrate diversity and foster an inclusive culture where everyone feels valued.