Bilingual Client Service Specialist

6 days ago

🇺🇸 United States – Remote

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $14 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Heard & Smith, LLP

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Social Security Disability • Probate and Guardianship Law • Personal Injury Attorneys • Texas Lawyers • Veterans Disability Benefit Representation

51 - 200 employees

Founded 1993

📋 Compliance

Description

• Remote Bilingual Client Service Specialist (Spanish, English) • Opportunity to build lasting relationships and provide support for clients throughout the claims process • Fast-paced, and professional environment; Fulfilling, challenging, rewarding • Must reside in Texas • Take approximately 50-75 calls per day • Maintain a 90% or above quality score on calls • Retain and recall SSA (Social Security Administration) and company policies and processes

Requirements

• Fluent Spanish and English (verbal and written) • High School Diploma; Degree preferred; or equivalent combination • Customer service experience • Call center experience • Minimum 40 WPM typing speed • Knowledge in computer technology and the Internet (MS Office Outlook) • Multi-tasking skills and the ability to work well under pressure • Self-disciplined • Strong people skills • Attention to detail and accuracy • Excellent telephone, communication, and active listening skills • Excellent spelling and grammar • Reliability and dependability • Problem analysis and problem-solving • Has professional manner and high energy level, exhibits a positive attitude • Good time management skills • Strong organizational skills • Self-motivated, able to work with little supervision • Ability to work in confidential environment always maintaining client confidentiality • Social Security Disability Law or other disability or medical background strongly preferred

Benefits

• Paid Holidays • Accrued Paid Time Off • Great Medical Benefits Package • Wellness Program • 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)