Client Support Specialist
4 days ago
🇺🇸 United States – Remote
🏖️ New Jersey – Remote
🗽 New York – Remote
+2 more states
💵 $64k - $81k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Description
• Build and maintain client relationships • Meet and exceed client service level agreements • Advise and assist with reporting • Coordinate hardware replacements at client sites • Educate clients within procedural guidelines • Provide marketing support on Ticketmaster solutions • Support onboarding and ongoing maintenance • Communicate product updates to the client base • Troubleshoot software and hardware issues • Assist with database tasks as needed
Requirements
• H.S. diploma or equivalent • BA/BS degree is preferred • 1+ years of experience with Ticketmaster System or various ticketing systems • Overall awareness of the entertainment and sports business • Box Office experience is a plus • Knowledge of how TM departments impact one another and outside clients is a plus • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred • Archtics experience is preferred • Strong Microsoft Word, Powerpoint and Excel skills • Service oriented with strong organizational and communication skills • Able to successfully handle multiple priorities
Benefits
• Generous vacation • Healthcare • Retirement benefits • Student loan repayment • Six months of paid caregiver leave • Perks like Roadie Babies and Music @ Home • Tuition reimbursement • Free concerts, festivals, sports games • Access to exclusive employee ticket concierge
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