Client Support Specialist

5 days ago

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Live Nation Entertainment

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Concerts • Festivals • Ticketing • Sponsorship • Artist Management

10,000+

💰 Post-IPO Debt on 2023-01

Description

• Work from home position • Deliver services to support clients’ day-to-day needs with ticketing systems • Maintain service levels, follow up for timely problem resolution • Train and share best practices • Provide operational support including installs and upgrades • Research client/customer complaints about service levels • Troubleshoot software and hardware issues

Requirements

• H.S. diploma or equivalent • BA/BS degree preferred • 1+ years of experience with Ticketmaster System and/or various ticketing systems • Overall awareness of the entertainment and sports business is important • Box Office experience is a plus • Knowledge of how TM departments impact one another and outside clients is a plus • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred • Archtics experience is preferred • Strong Microsoft Word, PowerPoint and Excel skills • Service-oriented, with strong organizational and communication skills • Able to successfully handle multiple priorities • Certain degree of creativity, latitude, and problem solving required

Benefits

• Generous vacation • Healthcare • Retirement benefits • Student loan repayment • Six months of paid caregiver leave • Roadie Babies: bring your little ones & caretaker along on work trips • Music @ Home: stipend for children's music interests • Tuition reimbursement • Access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge