Senior Solutions Consultant

December 10

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LivePerson

WebsiteLinkedInAll Job Openings

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

Description

Overview: As a Solutions Consultant, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. This role is a hybrid of a Solutions Consultant and a Sales Engineer, focused on architectural design and sales within the technology sector. You will: • Provide Strategic Consulting: Be a subject matter expert and thought leader to help transform current and prospective customers. Deliver workshops, develop roadmaps, and present readbacks that address key business outcomes. • Support Partner Sales: Collaborate closely with partners to drive sales efforts, ensuring alignment with LivePerson’s solutions, and take ownership of the partner relationship. • Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies. • Develop Sales Strategies: Partner with sales teams to strategize on winning opportunities, architecting new and custom solutions to showcase product integration into customer infrastructures. • Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations. • Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines. • Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting. • Educational Support: Train Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker.

Requirements

Experience: Minimum 5 years in Solution Consulting/Pre-Sales Engineering with a track record in large enterprise deals. Product Management experience is a plus. Industry Knowledge: Experience with web, martech, mobile apps, contact centers, voice technology, and AI technologies is preferred. Technical Skills: Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, UML diagramming, Agile development workflows, Conversational AI, and cloud infrastructure (GCP or AWS certification is a plus). Education: A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, or related fields. Self-taught and boot camp experiences are also valued. Communication Skills: Exceptional public speaking and written communication abilities. Technical Aptitude: Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments.

Benefits

Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: tuition reimbursement and access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts