Technical Customer Service

September 27

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Description

• Serve as the primary contact for all Tier 1 support inquiries related to our product. • Manage the onboarding process for new customers, ensuring a smooth and positive experience as they begin using our product. • Conduct refresher training sessions for existing customers to ensure they are maximizing the value of our product. • Develop and document strategies for retaining customers, including handling requests to cancel services. • Engage with customers to identify opportunities for them to upgrade their services. • Demonstrate a high level of comfort and expertise with our product on various platforms. • Lead customer interactions with confidence, using your strong personality to guide conversations. • Utilize tools such as Zoom, Calendly, and HubSpot to manage customer interactions, schedule meetings, and document processes.

Requirements

• Proven experience in a customer service role, preferably in a startup or tech environment. • Strong technical aptitude and proficiency with various operating systems and platforms, including Android, iPhone, Mac, Windows, Bluetooth, and SSO. • Exceptional critical thinking skills and the ability to analyze complex issues and develop effective solutions. • Demonstrated leadership skills with the ability to take charge of customer interactions and drive positive outcomes. • Strong organizational skills and self-motivation to work independently in a fast-paced setting. • Excellent communication skills, with the ability to articulate complex technical concepts to a non-technical audience. • Experience with Zoom, Calendly, and HubSpot. • Demonstrated ability to meet sales targets or performance goals related to customer upgrades and retention. • A strong, confident personality with a customer-first attitude and a passion for solving problems and helping others.