Customer Support Specialist

September 27

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Description

• Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction. • Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions. • Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience. • Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers. • This role is expected to work PST hours

Requirements

• 3+ years of experience in customer support role • 1+ years of experience with Payer Enrollment, Licensing, and/or Credentialing • Proficient in using GSuites tools including GSheets, GDocs, and GMail • Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization • Able to communicate well with a wide variety of internal and external contacts at all levels of the organization

Benefits

• Equity • Bonus • Benefits