Customer Support Associate

August 22

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Rocket Money (formerly Truebill)

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The smartest way to manage your finances

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Description

• Use an online chat platform to talk with Rocket Money's members. • You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues. • Provide resources and guide members on how to maximize their Premium Memberships. • Escalate technical issues to the engineering team and communicate solutions to members. • Draft support articles and assist with creating member tutorials. • Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features. • Other duties as assigned by supervisor.

Requirements

• You have an interest in personal finance and a desire to see others succeed in managing their money. • Great Communication -- Your writing is impressive and you love talking with people! • Empathetic -- You're able to relate to and validate our member's experiences and find meaningful solutions to make the situation better. • Proactive Problem Solving -- you’re able to identify possible issues and potential resolutions. • Workflow Management -- You know how to efficiently balance multiple competing priorities. • Taking Initiative -- You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve. • Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability. • Customer service experience in a B2C tech company is a plus!

Benefits

• Health, Dental & Vision Plans • Competitive Pay • 401k Matching • Unlimited PTO • Lunch daily (in-office only) • Snacks & Coffee (in-office only) • Commuter benefits (in-office only)