Account Manager

February 15

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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LNS Research

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LNS Research is the leading research and advisory firm for the world's largest industrial companies.

Factory of the Future • Autonomous Operations • Quality Transformation • Future of Industrial Work • Analytics that Matter

11 - 50 employees

📋 Description

• Be a core member of the Sales Team • Work closely with the different functional leaders at LNS Research • Establish and maintain trusted advisor relationships with clients. • Coordinate engagement with clients and the LNS Research team with the intended outcomes of delivering unique insights, growing membership engagement and ARR, and maximizing client retention. • Overall responsibilities for new member onboarding and the delivery of research services: building the strategy for and delivering rolling 12-month engagement plans, scheduling inquiry calls, coordinating sprint sessions, attending events, tracking usage of services. • Ensure clients receive and recognize maximum membership value throughout their engagement. • ARR and Retention Rate Quota responsibility in line with revenue projections for the assigned. • Gather and maintain critical client insights utilizing the CRM and best-in-class communication methods. • Manage forecast accuracy on a monthly/quarterly/annual basis utilizing CRM. • Efficiently manage time to focus on activities that grow ARR and maximize retention. • Identify cross sell/upsell opportunities within your existing account base.

🎯 Requirements

• Strong demonstration of reliability, perseverance, intellect, and drive. • Outstanding critical thinking and strategic planning skills. • Demonstrated resilience in the ability to execute plans efficiently, assess results, and modify execution tactics to enhance future results. • Positive, high-activity, learn-it-all, team-based individual. • Embrace challenger sale approach – comfort in challenging customers and prospects with research-backed unique insights. • Proven ability to recognize unspoken client needs and convert those insights to opportunities. • Ability to prospect, engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies. • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications. • Strong professional written, verbal, and presentation skills. • Proven client management experience with the proven ability to surpass quota by growing ARR and minimizing Churn.

🏖️ Benefits

• Medical, Dental & Vision coverage • Participation in company option plan • Company Paid Life Insurance • Short- & Long-Term Disability coverage • 401(k) with Company Match • Flexible Spending Account • Company Paid Tele-Heath Program • Flexible PTO with 11 paid Holidays • Employee Assistance Program • Employee Perks Discount Program • Flexible and supportive working environment