Account Manager

February 15

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Greenpark

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Greenpark is a global award-winning, digital content agency. 🚀 Our raison d’etre is to create amazing content that people and algorithms love. 🫶

Web • Publishing • Content Development • SEO Optimization • Advertising

201 - 500 employees

📋 Description

• Maintain day-to-day communications with our clients, keeping them up to date on project statuses and gaining responses to Greenpark’s questions. • Develop a repertoire with the clients and get to know them also on a personal level while doing so. • Take briefs from client and review them together with the AD and other, relevant, core team members. • Help drive the right response and best way to deliver the work, to the highest quality. • Begin to lead Greenpark’s response to brief. • Liaise with and bring together the relevant Greenpark delivery team. • Ensure that the team has all information that they need and are united to deliver the highest possible quality work, aligning and exceeding client expectations. • The AM is responsible for regular client and internal project status updates. • Understand your client on a personal level, try to identify their individual objectives and challenges within their business. • Fully understand the brands that you work with, the industry that they sit within and their core competitor sets. • Keep your team updated with any relevant industry developments that you find, whether related to our business or our clients. • Begin to apply a strategic mind to all deliverables, considering how they fit within the bigger picture of a project, working with the BD and other team members to develop these skills. • The Head of Client Services is accountable within Greenpark for the organic growth of our existing client base. • Individual client and project targets are set as part of the wider team and business targets. • The AM should be proactive with ideas that could help the business upsell, develop work or move into new areas of work in order to meet these targets. • The AM should ensure that work is progressed at a good pace and to a high quality, and keep the clients updated on this progress, so that scopes can be closed to a high standard and new scopes raised.

🎯 Requirements

• Maintain day-to-day communications with our clients, keeping them up to date on project statuses and gaining responses to Greenpark’s questions. • Develop a repertoire with the clients and get to know them also on a personal level while doing so. • Take briefs from client and review them together with the AD and other, relevant, core team members. • Help drive the right response and best way to deliver the work, to the highest quality. • Begin to lead Greenpark’s response to brief. • Liaise with and bring together the relevant Greenpark delivery team. • Ensure that the team has all information that they need and are united to deliver the highest possible quality work, aligning and exceeding client expectations. • The AM is responsible for regular client and internal project status updates. • Understand your client on a personal level, try to identify their individual objectives and challenges within their business. • Fully understand the brands that you work with, the industry that they sit within and their core competitor sets. • Keep your team updated with any relevant industry developments that you find, whether related to our business or our clients. • Begin to apply a strategic mind to all deliverables, considering how they fit within the bigger picture of a project, working with the BD and other team members to develop these skills. • The Head of Client Services is accountable within Greenpark for the organic growth of our existing client base. • Individual client and project targets are set as part of the wider team and business targets. • The AM should be proactive with ideas that could help the business upsell, develop work or move into new areas of work in order to meet these targets. • The AM should ensure that work is progressed at a good pace and to a high quality, and keep the clients updated on this progress, so that scopes can be closed to a high standard and new scopes raised.