L2 Technical Support Engineer

December 12

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LocalStack

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cloud computing • developer tooling • digital transformation • amazon web services • microsoft azure

11 - 50 employees

Founded 2017

☁️ SaaS

⚡ Productivity

Description

• We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes. • LocalStack provides a high-fidelity emulator and local cloud development platform. • Our mission is to empower developers to rapidly build and test their cloud applications. • With a large and active open source community, we have several active users worldwide. • We are on an exciting growth journey to become the world’s leading platform for local cloud software development. • LocalStack is headquartered in Zurich/Switzerland, with a development office in Vienna/Austria, and remote team members from around the world.

Requirements

• Strong English communication skills to convey technical concepts clearly and concisely. • A strong focus on customer experience and satisfaction. • Understanding of support processes. • Experience in technical or customer-facing role. • Comprehensive understanding of cloud technologies (AWS, GCP, Azure). • Basic scripting and programming experience (Python, PowerShell, Bash, etc.). • Use of developing tooling (e.g. Terraform, Serverless, Pulumi, AWS SDK, etc.). • Understanding of operating systems (Linux, macOS, Windows). • Knowledge of databases and DB concepts (e.g. SQL, or NoSQL solutions). • Ability to read and analyse application logs. • Strong attention to details. • Strong organisational skills with attention to detail. • Ability to work collaboratively with cross-functional teams. • Ability to manage multiple tasks and prioritize effectively. • Willingness to learn. • Previous experience in a technical support role or similar. • Experience with debugging tools and methodologies. • Experience working with Git and GitHub. • Experience with using containerisation technologies (Docker, Kubernetes). • Familiarity with big data and distributed systems concepts (e.g., Hadoop, Spark, Kafka, Cloud data warehousing). • AWS certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer).

Benefits

• Competitive salary • Opportunities for professional development and training. • Dynamic and collaborative work environment. • Flexible work arrangements.