Senior Strategic Account Manager - Enterprise

2 days ago

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Loyal

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Healthcare Transparency • Physician Ratings • Digital Patient Experience • Consumer Experience • Patient Reviews

51 - 200

Description

• Serve as the primary liaison for our key accounts, building strong, long-term relationships from the C-suite to the key customer stakeholders and sponsors. • Partner with the Sales team to understand the customer’s goals, reasons for partnering with Loyal, and expected outcomes of our partnership. • Deliver a cohesive strategy to reflect our customer’s key initiatives and objectives. • Drive customer satisfaction and value realization by establishing a reporting cadence of KPI’s. • Collaborate with Loyal’s Solutions Analysts to align and deploy products complementing our customer’s strategic plan. • Onboard and trains new customers according to their needs and objectives. • Drive retention, renewal, and expansion opportunities for our customers. • Support the development of the product roadmap based on customer feedback and market research to define/support the product goals and strategies. • Build strong opportunity assessments based on customer feedback to ensure the most valuable and usable product features are built. • Serve as a mentor to Strategic Account Manager teammates.

Requirements

• Experience in digital healthcare and/or specifically with hospitals or health systems. • Five years of experience in full-cycle strategic enterprise account management. • Experience working within a software as a service (SaaS) company • Experience working within a high growth and/or ambiguous environment, with proven experience to be dynamic • Proven track record of maintaining and growing customer relationships. • Experience presenting to C-level stakeholders • Bachelor’s degree in Business, Healthcare, or related field or equivalent work experience

Benefits

• Flexible paid time off, sick and personal days • At least one holiday per month (sometimes, more!) • Full health, dental, and vision insurance - Loyal pays the premium for all employees! • One Time Home Office Setup Stipend For Remote & Hybrid Roles • Monthly Internet Stipend for Remote & Hybrid Roles • Long term & short term disability • 401[k] plan • 16 Weeks Paid Parental Leave • 2 Volunteer days per year • Matching Gift Program • Participation Grant Program • Annual Travel/Team Events up to twice per year (post-COVID)