Client Success Manager - Tech Touch

September 19

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LRN

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Advisory Services • Compliance Management • Corporate Risk and Governance • Business Ethics & Compliance • Ethics & Compliance Education

201 - 500

💰 Venture Round on 2018-12

Description

• Maintain relationships and ensure value delivery within the existing customer base of LRN • Work closely with other LRN teams for successful adoption and utilization of LRN solutions • Evolve and own the Tech Touch engagement strategy • Manage commercial aspects of relationships including contract amendments, pipeline development, and forecasting • Assess the customer journey and build a proactive digital communication strategy • Grow existing accounts by finding new buyers and introducing enhanced LRN solutions • Develop and implement scaled digital programs for maximum customer value • Run outbound prospecting campaigns to supplement inbound leads • Manage, track, and report activities in Salesforce.com • Represent the voice of clients to internal teams

Requirements

• Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts • Exceptional relationship development and management abilities and a proven commitment to customer service • Experience supporting individuals who are using a SaaS business application • Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects • Extremely effective written, oral, and presentation communication skills • Strong Microsoft Office skills and a working knowledge of technology and system interfaces • Familiarity with Salesforce.com, MEDDPICC • Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions • A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance • Industry expertise in compliance, ethics risk management, or HR benefits platforms preferred