LucidLink
Cloud storage • File sharing • Collaboration • File streaming • Enterprise File Storage
51 - 200
Technical Support Engineer, L2
June 28
LucidLink
Cloud storage • File sharing • Collaboration • File streaming • Enterprise File Storage
51 - 200
Description
• Maintaining a positive, empathetic and professional attitude toward customers • Responding promptly to customer inquiries • Resolving cases, tracking progress, providing follow-up • Working with other teams for consistent high-quality support • Knowing product inside out, answering customer questions, analyzing customer usage for recommendations
Requirements
• 2 years of experience as Technical Support or similar • Fluent English written and spoken • Experience supporting products in desktop applications environments (macOS, Windows, Linux) • Experience reproducing clients' issues and leading debug sessions • Knowledge in cloud environments, networking, storage
Benefits
• Unlimited PTO • Competitive salary • Stock options package • Full health coverage
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