Support Engineer

Yesterday

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Lumos

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Description

• Imagine having an enterprise-grade AppStore at work — Lumos is solving the app and access management challenges for organizations through a unified platform. • As a Support Engineer, you will help build our support organization, partnering with Solutions Engineering and Customer Success Managers. • Your role is essential to the success of our customers, focusing on enablement, troubleshooting, and clarity of communication. • You’ll shape the future of the Support team at Lumos through your contributions.

Requirements

• Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. • Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. • Proactively Developing Product Expertise: By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development. • Reflecting On and Finding Solutions for Current Support Opportunities: Your thoughts, opinions, and considerations are essential to our longterm success.

Benefits

• Remote work culture (+/-4 hours Pacific Time) • Medical, Vision, & Dental coverage covered by Lumos • Company and team bonding trips throughout the year fully covered by Lumos • Optimal WFH setup to set you up for success • Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best • Up to (4) months off for both the Birthing & Non-birthing parent • Wellness stipend to keep you awesome and healthy • 401k matching plan