Technical Support Manager

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ShipHero

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SaaS Fulfillment • Inventory Management • shipping • eCommerce • Fulfillment

51 - 200

💰 $10.4M Venture Round on 2022-11

Description

• At ShipHero we make it easy to manage eCommerce logistics in more ways than one. • Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. • The Technical Support Manager will be responsible for the overall leadership of a team of Technical Support Engineers. • This includes ensuring the quality of ticket and timely communication to customers via ticket notes and status of issue(s). • They will work collaboratively across customer and ShipHero teams to contain and resolve a wide range of technical issues.

Requirements

• Minimum of 3 years Management experience. • Minimum of 5 years Assisted Support Service experience (or equivalent experience). • Demonstration of leadership, team development and change management skills. • Experience in or strong interest in the Software and Technology industry preferred. • Experience in customer relationship management tools such as Jira, Zendesk or Salesforce.com is preferred. • Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities. • Excellent business communication skills (spoken and written). • Advanced problem solving/troubleshooting skills. • Ability to explain complex ideas in simple terms. • Proficiency in Microsoft Office Suite or Google equivalent tools.

Benefits

• Company provided equipment you need to be happy at your job. • PTO + holidays. • Mandatory fun time. • Work-life balance in spades. • Robust benefit offerings include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness (availability dependent on location)