Technical Support Engineer II

Yesterday

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Description

•Assist with escalated customer engagements Investigate issues and queries using the existing bodies of knowledge and test labs •Manage customer expectations •Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems •Actively participate in our community system (public facing Q&A) Contribute to our knowledge base •Participate in on-call rotation

Requirements

•Linux-based and Windows server OS management •SAML/OAuth/OIDC •Lightweight Directory Access Protocol (LDAP) and Directory Services •Networking inc Load Balancers, Firewalls, IP, DNS PKI, X.509 certificates •Internet Protocols (HTTPS/SSL/TLS etc) •You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers •Experience with APIs (knowledge of REST and SCIM) •Experience with scripting languages •Experience with devops deployments

Benefits

•Generous PTO & Holiday Schedule •Parental Leave •Progressive Healthcare Options •Retirement Programs •Opportunity for Education Reimbursement •Commuter Offset (Specific locations)