Advanced Support Engineer
November 19
Description
• Diagnose and troubleshoot issues customers encounter while using our tool. • Provide enterprise-level assistance and ensure customer satisfaction. • Engage with customers to gather requirements for resolving tickets. • Use support helpdesk and ticketing software to document activities.
Requirements
• Proven work experience as a Software Support Engineer, Solutions Engineer, Help Desk Technician or similar role • Hands-on experience with SaaS Software • Experience with SQL and technical software administration tools • Good understanding of computer systems and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with help desk software and ticketing software (eg. Zendesk, JIRA) • Excellent problem-solving and communication skills • Nice to Have: Good understanding of supply chain processes • Experience in data analysis
Apply NowSimilar Jobs
November 16
Service and Support Engineer at Grass Valley delivering customer service and innovative broadcasting solutions.
🇺🇸 United States – Remote
💰 $36M Venture Round on 2001-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
November 16
Join Plaid as a Technical Support Engineer to empower users with financial tools and support customer inquiries.
🇺🇸 United States – Remote
💵 $87.5k - $110.2k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
November 15
As Solutions Support Manager, lead a talented team delivering technical support for cloud security solutions at Wiz.
November 14
Join Cyberhaven as a Technical Support Engineer (L3) to resolve customer data security issues. Provide support and improve customer satisfaction through technical expertise.
November 14
Lead technical improvements for Ocado's automation solutions in North America.