LeanDNA
Lean Manufacturing • Supply Chain • Software • SaaS • Inventory Optimization
51 - 200
💰 $15M Series B on 2019-12
Advanced Support Engineer
2 days ago
LeanDNA
Lean Manufacturing • Supply Chain • Software • SaaS • Inventory Optimization
51 - 200
💰 $15M Series B on 2019-12
Description
• Diagnose and troubleshoot issues customers encounter while using our tool. • Provide enterprise-level assistance and ensure customer satisfaction. • Engage with customers to gather requirements for resolving tickets. • Use support helpdesk and ticketing software to document activities.
Requirements
• Proven work experience as a Software Support Engineer, Solutions Engineer, Help Desk Technician or similar role • Hands-on experience with SaaS Software • Experience with SQL and technical software administration tools • Good understanding of computer systems and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with help desk software and ticketing software (eg. Zendesk, JIRA) • Excellent problem-solving and communication skills • Nice to Have: Good understanding of supply chain processes • Experience in data analysis
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