Technical Support Engineer

5 days ago

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Plaid

WebsiteLinkedInAll Job Openings

501 - 1000

Description

• Plaid powers the tools millions rely on to live a healthier financial life. • In this role, you will interface with customers via Zendesk tickets, troubleshooting customer issues. • Collaborate with Growth and Engineering teams to ensure products operate as expected.

Requirements

• 2+ years of experience in a customer-facing role. • 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python). • Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode). • Preferred: 6+ months of experience supporting technical projects and/or process improvement. • Genuine interest and passion for Support. • Commitment to providing a world-class customer experience. • Strong written and verbal communication. • Self-starter mentality and ability to work independently. • Effective time management and ability to balance multiple priorities.

Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k). • Additional compensation in the form of equity and/or commission is dependent on the position offered.