Application Support Engineer - Level 2

2 days ago

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Unily

WebsiteLinkedInAll Job Openings

201 - 500

💰 Private Equity Round on 2019-06

Description

• Resolving demanding technical issues for an enterprise-level cloud application quickly and professionally • Supporting clients’ technical aspects of their Unily platform • Answering queries and troubleshooting technical issues • Ownership and accountability on all support tickets • Liaising with clients and internal teams

Requirements

• Deep understanding of troubleshooting web-based business applications hosted on the Microsoft stack • Experienced in administrating and working with SharePoint Online or other Office 365 services • Experienced in working with SQL and Azure or similar cloud-based technologies • Experienced communicator, both oral and written • Experienced in providing support for business-critical enterprise technologies • Scripting experience, including PowerShell and Microsoft SQL • Experience of deployment/release technologies such as Octopus Deploy • Experience of following and optimising formal processes, such as escalations and change control • Experienced in documentation, such as ensuring complete and accurate ticket records, handovers, bug reports and knowledge base articles • Experience of handling high volumes with competing priorities and SLAs • Previous experience to the Microsoft coding stack is advantageous

Benefits

• 23 vacation days • 10 sick days • 1 annual volunteer day • Medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other levels • Life and AD&D coverage at no cost to you • 3% match on your 401(k) and no vesting schedule after your first 90 days • Options to lease an Electric Vehicle through our salary sacrifice scheme