Technical Support Engineer

5 days ago

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Tenable

WebsiteLinkedInAll Job Openings

Exposure Management • Cloud Security • Operational Technology • Vulnerability Management • Application Security

1001 - 5000

Description

• Join our Technical Support Team at Tenable • Solve real-world technical challenges by offering exceptional support for vulnerability assessment and compliance auditing software • Work closely with the Tenable team including Sales, Customer Advocacy, Research & Development, and Operations • Troubleshoot, analyze, and address customer technical inquiries and ensure timely problem resolution • Use remote troubleshooting techniques to troubleshoot and correct issues • Analyzing vulnerability scan results, system audits, and log events • Help customers understand vulnerability scan results, system audits, and/or log events • Recreate customer software issues in a lab environment for engineering assessment • Ensure customer feedback is captured for Product Management and R&D • Maintain in-depth knowledge of Tenable products and information security best-practices • Create and publish solution knowledge for customers and Tenable employees • Review personal performance metrics to ensure goals are met • Opportunities for career advancement within Technical Support and other organizations

Requirements

• Must be based on the West Coast • Bachelor’s degree in a technical field (or equivalent experience) • Knowledge of networking, TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration • Knowledge of Computer, Network and Application security is a plus • Knowledge of Nessus or similar programs is a plus • Previous experience in customer support or network security • A passion for helping customers succeed • Outstanding written and verbal communication skills • Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace • Ability to multi-task and manage multiple priorities in a fast-paced environment • Ability to sit and work at a computer for extended periods of time • Some travel may be required • Occasional availability to work weekends and Holidays

Benefits

• Medical, dental, vision, disability and life insurance • 401(k) retirement savings with company match • Employee stock purchase plan • Employee referral program • Flexible spending accounts • Employee Assistance Program (EAP) • Education assistance • Parental leave • Paid time off (PTO) • Company-paid holidays • Health and wellness events • Community programs