Technical Support Engineer

5 days ago

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Technology • Information and Internet

51 - 200

Description

• The Technical Support Engineer is primarily responsible for providing technical assistance to clients to help solve their most complex issues. • This person will be the point person for complex, escalated tickets as well as the engineering production support tickets. • This role will act as a liaison between engineering and support as well as being responsible for coordinating with clients and other internal stakeholders to ensure client success. • The person in this role will provide leadership, technical support, and training to other team members to ensure that everyone is following best practices and setting clients up for success.

Requirements

• 5+ years of experience in a Technical support engineer role • Excellent verbal and written communication skills • Excellent interpersonal and customer service skills • Professional and pleasant telephone manner • Ability to explain technical issues to technical and non-technical employees and customers • Strong analytical and problem-solving skills • Proficient with Google Suite or related software • Detail-oriented and dependable, with a positive and curious attitude • Experience with Salesforce (or other comparable CRMs), support, ticketing software systems, and best practices • Bachelor’s degree or higher a plus • PropTech or SaaS industry experience is a plus

Benefits

• 100% remote workplace • Competitive Compensation • Flexible Vacation • Medical, Dental, and Vision Insurance • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program • 401k Program