Customer Support Engineer

2 days ago

Apply Now

Receive Emails with Similar Jobs

DTEN

WebsiteLinkedInAll Job Openings

Video Conferencing • Digital Whiteboards • Screen Sharing • Web Meetings • Communications

51 - 200

💰 Corporate Round on 2021-10

Description

•About DTEN •DTEN, a developer of enterprise collaboration solutions, that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. •Overview •DTEN is growing and looking for a seasoned Customer Support Engineer. You will be responsible for providing the highest level of technical support, independently resolving complex problems, and working with dev-ops and product teams to deliver solutions in a timely manner for all DTEN products. You will work with DTEN’s Sales, Customer Success and Engineering teams to ensure our customers, resellers and partners receive the highest level of service and support satisfaction.

Requirements

•3-5 years of experience in a customer service/ technical support role •Impeccable follow-through and commitment to quality customer service. •Proficiency in Zendesk products, Google Suite and Salesforce. •Zoom platform knowledge is a big plus. •Mandarin speaking is a plus. •Comfortable in a fast-paced, ever changing environment. •Strong oral, written, and interpersonal communication skills. •Proven customer service skills with attention to detail.