Luware
Luware is a company that specializes in providing customer service solutions, particularly focused on contact center functionalities and intelligent task routing, designed for integration with Microsoft Teams. Their product offerings include the Luware Nimbus Contact Center and Luware Recording services, which support compliance recording and analytics in cloud environments. With a commitment to enhancing communication across organizations, Luware's solutions offer flexibility and simplicity, allowing seamless integration with existing technology stacks without requiring additional infrastructure. They have served a wide range of industries, ensuring improved efficiency and customer engagement through their services.
Lean unified customer services based on Microsoft's UC technologies • Skype for Business / Lync Server based contact centers • Communications-enabled business processes • contact centers • team-ACD or single-user workstations
Technical Pre Sales Specialist
March 24
Luware
Luware is a company that specializes in providing customer service solutions, particularly focused on contact center functionalities and intelligent task routing, designed for integration with Microsoft Teams. Their product offerings include the Luware Nimbus Contact Center and Luware Recording services, which support compliance recording and analytics in cloud environments. With a commitment to enhancing communication across organizations, Luware's solutions offer flexibility and simplicity, allowing seamless integration with existing technology stacks without requiring additional infrastructure. They have served a wide range of industries, ensuring improved efficiency and customer engagement through their services.
Lean unified customer services based on Microsoft's UC technologies • Skype for Business / Lync Server based contact centers • Communications-enabled business processes • contact centers • team-ACD or single-user workstations
📋 Description
• Work closely with the sales team to provide technical guidance to new and existing customers • Provide demonstrations and build integrations between Nimbus and 3rd party CRM tools • Developing innovative integrations with Copilot Studio, Azure AI Studio, the Power Platform, MS365 and more • Advise customers on how to meet their requirements with our products and coordinate requirements internally • Assist in completing customer technical documentation and security questionnaires • Play a pivotal part in winning business for large and complex organisations • Build a technical relationship with potential and existing customers • Provide customer-facing and technical support to the sales team
🎯 Requirements
• Experience as an Engineer or Pre-Sales in the field of technology and IT services- mandatory • Outstanding communication and presentations skills in English and German- are absolutely essential , other languages are a plus • Expert-level technical skills: Know the product and the technology stack as deep as the development team. Microsoft Azure, Office 365, MS Teams and Power Apps, PowerBI, Copilot Studio • Holding one or more Microsoft Certifications of level 200 min. • Solid hands-on experience with Microsoft Teams and/or O365 • Strong Analytical skills: Assess, evaluate and test customer scenarios • Develop effective and innovative integrations • Design, create and draft complex technical landscapes • Ability to synthesize information easily
🏖️ Benefits
• Challenging, interesting work in a varied field with a high level of personal responsibility • A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development • Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme • Genuine collegial, international environment and a fresh, dynamic, open corporate culture
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