Senior Director - Engagement

November 20

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Lone Wolf Technologies

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Back Office Management and Accounting • Websites • Front Office Management/Extranet • Mobile Products • Revenue Generation Services

201 - 500

Description

• The Senior Director of Engagement plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. • This role demands a strong expertise in customer experience, product adoption, and retention strategies. • Leading a team and working across departments, the Senior Director of Engagement drives programs aimed at improving customer satisfaction, fostering loyalty, and building advocacy through effective engagement efforts.

Requirements

• Bachelor’s degree in business, marketing, or a related discipline is a plus but demonstrated experience is valued over graduate degrees. • Extensive leadership experience in customer engagement or customer success roles within the technology industry. • In-depth knowledge of customer engagement strategies, journey mapping, and customer success initiatives. • Proven track record of crafting and executing customer engagement strategies that enhance satisfaction, foster loyalty, and boost retention. • Exceptional leadership and team-building skills; innate skills motivating, inspiring, mentoring, and developing high-performing teams. • Outstanding communication and interpersonal abilities, adept at building relationships and influencing stakeholders across all organizational levels. • Analytical and data-driven, capable of interpreting customer data, spotting trends, and making informed decisions. • Willingness to occasionally fail while testing multiple approaches and avoid losing momentum. • Define and track critical performance and delivery KPI. • Strong customer-first mentality, focused on delivering exceptional customer experiences. • Strategic thinker with excellent problem-solving skills, able to create innovative solutions for complex challenges. • Proficient in project management and organizational skills, with the ability to handle multiple tasks and meet tight deadlines. • Hands-on experience with customer relationship management (CRM) systems and customer engagement platforms.