Customer Success Manager

September 29

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Lyra Health

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Behavioral health • mental health • digital health

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Description

• Lyra is transforming mental health care through technology with a human touch. • Looking for a Customer Success Manager who is energized by engaging with customers. • Must be highly organized, detail-oriented, and resourceful. • Role can be remote, hybrid, or from headquarters in Burlingame, CA.

Requirements

• 5+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups • Experience with customers with a headcount of up to 1,000 employees • Passion for mental health and changing the healthcare landscape • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust • Ability to innovate and creatively solve problems in a highly collaborative manner • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams • Ability to prioritize and balance multiple customers • Willingness to travel (10%)

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech stipend • We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebrations…and more!