Customer Success Manager

September 27

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SingleStore

WebsiteLinkedInAll Job Openings

analytics • real-time analytics • database software • database management • DBMS

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

Description

•As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally. •Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use. •This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases.

Requirements

•Degree in a tech-related field or equivalent experience. •3+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering). •Experience in Database (SQL, noSQL, HTAP) and Cloud technologies. •Proficient in project management, issue tracking, and accountability. •Strong verbal skills for relational building. •Experience in escalation management and risk mitigation, demonstrating business acumen. •Resourceful problem solver with creative approaches.

Benefits

•Technology Stipend for New Employees •Monthly Cell Phone and Internet Stipend •Health and Wellness benefit •In office catered lunches and monthly Grubhub credit •Company and team events •Flexible time off •Volunteer time off •Stock Options •HealthBenefits •Retirement