Account Manager

September 17

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MadLab.com

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Description

• Provide excellent customer service by responding to inquiries and resolving issues via phone, email, and chat • Assist customers in navigating our job board platform and provide guidance on its features and functionality • Collaborate with internal teams to address customer concerns and provide timely solutions • Maintain accurate and detailed records of customer interactions and follow up as necessary • Continuously improve customer support processes and resources • Stay up-to-date with NurseRecruiter.com's services, policies, and industry trends

Requirements

• Previous experience in a customer service role • Excellent communication skills, both written and verbal • Ability to provide clear and concise instructions to customers • Strong problem-solving and troubleshooting skills • Proficiency in using customer support software and tools • A self-motivated and proactive mindset • Ability to work independently and manage time effectively • Empathy and a genuine desire to help others