Virtual Operations Assistant
December 13
Description
• Position Overview: • Our client is seeking a detail-oriented and proactive Operations Assistant to support the operational needs of a dynamic community-focused business. • The ideal candidate will manage a wide range of tasks, including member operations, event coordination, and program/course administration. • This role requires exceptional organizational skills, a customer-focused mindset, and the ability to work independently in a fast-paced, virtual environment. • We need someone who can be available during US ET hours (at least half the day). • Key Responsibilities: • Manage member accounts, including updates, transfers, cancellations, and refunds across platforms like Memberstack, Stripe, and Outseta. • Handle membership adjustments (downgrades, pauses) and resolve technical issues, including failed payments or disputes. • Create and manage events using tools like Lu.ma and Miitra. • Add participants to Slack and MindTickle while managing pre-course communications. • Oversee onboarding, attendance checks, and technical/logistical support for course participants. • Prepare post-course deliverables, including certifications and recordings, ensuring seamless follow-up for all participants. • Coordinate guest workshops and roundtables, handling scheduling, invites, and post-event communications.
Requirements
• Communication Skills: Strong verbal and written communication in English. Able to convey complex ideas clearly and professionally to members, facilitators, and teammates. • Time Management: Exceptional ability to prioritize and handle multiple tasks efficiently within deadlines. • Critical Thinking: Capable of analyzing situations, troubleshooting issues, and offering solutions independently. • Tech Savvy: Proficient in tools like Slack, Zoom, Asana, Stripe, Lu.ma, and AI tools for task automation and efficiency. • Attention to Detail: Accurate and meticulous in handling member data, event details, and course logistics. • Project Management: Familiar with organizing, tracking, and streamlining processes to achieve team goals effectively. • Experience in customer service, event coordination, or program administration. • Familiarity with community platforms, membership systems, and course delivery tools.
Benefits
• A collaborative and supportive virtual team environment. • Opportunities to grow and develop in a dynamic, fast-paced business. • Flexible work arrangements to accommodate your schedule. • Join us to play a pivotal role in delivering exceptional experiences for our community members!
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