Magnet Forensics
Digital Forensic Software • Data Recovery • Internet Artifacts • Computer Forensics • Mobile Forensics
Technical Support Analyst
Yesterday
Magnet Forensics
Digital Forensic Software • Data Recovery • Internet Artifacts • Computer Forensics • Mobile Forensics
Description
• Magnet Forensics is a global leader in digital investigative software. • We provide tools for acquiring, analyzing, and sharing digital evidence. • Our solutions aid in modernizing investigations and support national security efforts. • The Technical Support Analyst delivers frontline technical support to customers. • This role involves chat, email, web, and phone communication with clients. • The position reports to the Manager of Technical Support.
Requirements
• Post-secondary education in Computer Science, Engineering, or have equivalent experience • Experience in a technical, customer-facing support role • Excellent written and verbal communication skills • Strong customer service skills and technical aptitude • High degree of resourcefulness, flexibility, and adaptability • Highly collaborative within and across teams • Strong organizational and critical thinking skills, with an ability to prioritize • Experience with Salesforce Service Cloud, Communities, and Knowledge is an asset
Benefits
• Generous time off policies • Competitive compensation • Volunteer opportunities • Reward and recognition programs • Employee committees & resource groups • Healthcare and retirement benefits
Apply NowSimilar Jobs
Yesterday
Join InfluxData as a Technical Support Engineer for the leading time series platform, InfluxDB, and support a wide range of customers.
December 8
Join Fastr as a L2 Support Engineer to assist ecommerce platforms remotely and enhance customer experiences.
November 21
Provide technical support for Claris Companion, enhancing customer satisfaction in healthcare tech.
November 14
Bilingual Customer Support Engineer at Instructure supporting EdTech solutions.
November 10
Technical Support Engineer for SaaS company assisting e-commerce clients with software issues.