Customer Success Manager - EU

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Makersite

WebsiteLinkedInAll Job Openings

Product Sustainability • Product Cost • Product Compliance • Data Integration • Product Intelligence

51 - 200 employees

Founded 2018

☁️ SaaS

🤖 Artificial Intelligence

📋 Compliance

Description

• Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals. • Offer domain and technical support on risk management, compliance, and cost optimization. • Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics. • Drive customer renewals by ensuring they achieve their desired outcomes with our solutions. • Identify opportunities for upselling and cross-selling to promote customer growth. • Collaborate with customers to develop project plans, ensuring accountability and success for both parties. • Work closely with the implementation team to ensure smooth onboarding and ongoing customer success. • Provide feedback and insights from customers to the implementation team to improve service delivery. • Create and maintain success sheets, project documentation, and other materials to support customer success. • Monitor and report on customer progress, highlighting successes and identifying areas for improvement. • Prepare and deliver regular reports and presentations to customers and internal stakeholders. • Act as the voice of the customer within the organization, advocating for their needs and challenges. • Participate in customer success forums, webinars, and other events to share knowledge and best practices. • Gather and analyze customer feedback to drive continuous improvement in our services.

Requirements

• Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or a related field. • 5+ years of experience in sustainability consulting, with a strong focus on lifecycle assessment (LCA). • Proven experience in customer success, account management, or related roles, particularly with large enterprise manufacturing clients. • Solid understanding of risk management, compliance, and cost optimization in the context of sustainability. • Strong project management skills, with the ability to develop and execute detailed project plans. • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. • Technical proficiency in sustainability software tools and platforms. • Ability to work independently in a remote environment, managing multiple priorities and deadlines. • Experience with European regulatory environments and sustainability standards. • Familiarity with customer success platforms and CRM tools. • Professional certifications in sustainability (e.g., LEED, GRI, LCA certifications).

Benefits

• Competitive salary and performance-based bonuses. • Comprehensive benefits package, including health, dental, and retirement plans. • Opportunities for professional growth and development. • A collaborative and supportive work environment. • The chance to make a meaningful impact on the sustainability goals of leading global enterprises.